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citizenM Boston Back Bay | Hotel in Boston

| 9.4 (3279 Reviews) |  1 Bathroom
Back Bay West Hotel | citizenM Boston Back Bay

Hotel in Back Bay West, Boston

Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area.
Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and safes. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is provided on request.


Recreational amenities at the hotel include a 24-hour fitness center.

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Amenities

Air Conditioner
Wheelchair Accessible
Accessibility
Security/Safety
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower
  • Soap
  • Eco-friendly toiletries
  • Shampoo
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper
  • Hydromassage showerhead
  • Hair dryer
Bedroom
  • Eco-friendly cleaning products provided
  • Laptop-friendly workspace
  • Bulk dispenser for toiletries
  • Water-efficient toilets only
  • Desk
  • Safe
  • Mobile key entry
  • Phone
  • Water-efficient showers only
  • LED light bulbs
  • Recycling
  • Iron/ironing board
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Air conditioning (climate-controlled)
  • Bed sheets
  • Premium bedding
Breakfast
  • Buffet breakfast available for a fee daily 6:00 AM–11:00 AM: USD 21.50 per person
  • 1 bar
  • 1 restaurant and 1 coffee shop/cafe
  • Coffee/tea in common area(s)
  • Refrigerator
Parking
  • No onsite parking available
Accessibility
  • Wheelchair-accessible lounge
  • Wheelchair-accessible bathroom vanity
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible vanity height (inches): 34
  • Shower grab bar height (inches): 36
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk height (inches): 34
  • Elevator door width (inches): 42
  • Elevator
  • Grab bar in shower
  • Wheelchair-accessible restaurant
Activities
  • 24-hour fitness center
Entertainment
  • iPad
  • Premium channels
  • 43-inch LED TV
  • Digital channels
General
  • Coworking space
  • Biodegradable coffee stirrers
  • Locally-owned & organized tours & activities
  • Smoke-free property
  • Vegetarian dining options
  • Communal living room
  • No plastic coffee stirrers
  • No plastic water bottles
  • Double-glazed windows
  • Local culture & ecosystem education
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Shared microwave
  • At least 80% lighting from LEDs
  • No plastic drinking straws
  • Reusable cups only
  • Water dispenser
  • TV in lobby
  • Biodegradable drinking straws
  • Local artist showcase
  • No plastic soda bottles
  • Elevator
  • Water dispenser
  • English
Guest Services
  • Refrigerator
  • Luggage storage
  • Housekeeping (on request)
  • Multilingual staff
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi and wired Internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in all rooms: Free WiFi

Policies

Check-in
Check-in time starts at 2:00 pm express check-in available minimum check-in age: 18
Check-out
Check-out before 11:00 am late check-out subject to availability late check-out fee: usd 79 express check-out available
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately usd 21.50 per person late check-out fee: usd 79 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property reserves the right to pre-authorize the guest's credit card prior to arrival. onsite parties or group events are strictly prohibited long-term renters welcome noise-free guestrooms cannot be guaranteed safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

Reviews

Robert
Oct 12, 2026 01:45:03 AM
Review Score:   6
Summary: Room is very small and irritatingly without even a water glass in the bathroom. It was necessary to ask for one at the canteen, which was nice, but not very useful. We arrived in the late evening. Also, considering the high cost (this was clear surge pricing because of conference and doubled to normal rate in bracket) it was surprising to find absolutely no room service or room preparation or fresh towels. This might be good enough for a discount hotel, but not for one that was charging and even excessive rates That said the staff was very friendly, and the breakfast buffet was excellent
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Room Arrangement

Room Info Facilities
Room, 1 King Bed
Room Size: 151 square feet m2
1 King Bed
Room, 1 King Bed

General

Square meters - 14, Square feet - 151, Number of bathrooms - 1, Number of bedrooms - 1, Ping - 4, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed (High Floor)
Room Size: 151 square feet m2
1 King Bed
Room, 1 King Bed (High Floor)

General

Square meters - 14, Square feet - 151, Number of bathrooms - 1, Number of bedrooms - 1, Ping - 4, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed (Mobility Accessible, Roll-In Shower)
Room Size: 151 square feet m2
1 King Bed
Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

General

Square meters - 14, Square feet - 151, Number of bathrooms - 1, Wheelchair accessible, Number of bedrooms - 1, Roll-in shower, Transfer shower, Raised toilet seat, Lever door handles, Wheelchair-width doorways, Ping - 4, Low-height counters/sink, Low-height desk, Low-height bed, Raised toilet seat height (inches) - 16, Raised toilet seat height (centimeters) - 41, Low counters/sink height (inches) - 34, Low counters/sink height (centimeters) - 86, Doorway wheelchair width (inches) - 36, Doorway wheelchair width (centimeters) - 91, Low bed height (inches) - 24, Low bed height (centimeters) - 60, Low desk height (inches) - 30, Low desk height (centimeters) - 76, Roll-in shower width (inches) - 30, Roll-in shower width (centimeters) - 76, Bed count minimum 1, Bed count maximum 1
Premium Room, 1 King Bed (View)
Room Size: 151 square feet m2
1 King Bed
Premium Room, 1 King Bed (View)

General

Square meters - 14, Square feet - 151, Number of bathrooms - 1, Number of bedrooms - 1, Ping - 4, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

No, this citizenM Boston Back Bay does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the citizenM Boston Back Bay starts from $292 per night with includes Wheelchair Accessible, Accessibility, Bedding/Linens, Wellness Facilities, Restaurant, Bar, Guest Services, Child Friendly, Air Conditioner, Security/Safety, Breakfast, Internet, Kitchen, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the citizenM Boston Back Bay is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the citizenM Boston Back Bay indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.